Return, Refund & Cancellation Policy
Effective Date: May 26, 2026
At Gautam & Daughters, customer satisfaction is our priority. We are committed to delivering premium Assam tea and naturally sourced products with the highest standards of quality, freshness, and care.
Please read our Return, Refund & Cancellation Policy carefully before placing an order.
Order Cancellation
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Orders may be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
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Once an order has been shipped, cancellation requests cannot be accepted.
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To request cancellation, customers must contact us promptly using the contact details provided below.
Returns & Replacements
We accept returns or replacements only under the following conditions:
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Product received is damaged during transit
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Wrong product has been delivered
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Product is defective upon arrival
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Important Conditions
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Requests must be raised within 24 hours of delivery
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Customers must provide:
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Clear photos and/or video proof of the issue
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Order details and invoice information
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After verification, eligible replacements or refunds will be processed.
Non-Returnable Items
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Due to hygiene, freshness, and food safety reasons, the following products are non-returnable and non-exchangeable unless received damaged, defective, or incorrect:
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Tea products
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Green tea and wellness blends
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Honey
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Spices
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Pickles
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Chocolates
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Beverages
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Consumable food items
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Opened or used products
Refund Process
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Approved refunds will be processed within 7–10 business days
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Refunds will be credited to the original payment method used during purchase
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Processing time may vary depending on banks or payment providers
Order Cancellation by Gautam & Daughters
Gautam & Daughters reserves the right to cancel orders due to:
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Product unavailability
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Pricing or listing errors
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Payment authorization issues
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Suspected fraudulent transactions
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Unforeseen operational circumstances
In such cases, customers will be informed and a full refund will be initiated.
Contact Us
For questions regarding t
his Privacy Policy or your personal information, please contact:
Gautam & Daughters
Address:
Shop # 4, Boro Market
Lachit Nagar Main Road
Opposite By Lane # 7
Guwahati, Assam – 781007
India
Phone: +91-93655 20038
Email: gndinfo@gmail.com